As Utility Bills Stack Up, Public Urged to Apply for Help with Online Portal

Operation Fuel is encouraging Connecticut residents who are struggling with utility and energy bills and unpaid balances to seek financial assistance through its online assistance portal at

“Even though utility shutoff protections are in place for now, the unpaid bills continue to stack up and these high balances aren’t going away,” said Brenda Watson, executive director of Operation Fuel. “Thanks to our very generous supporters, help is available, and we hope residents will reach out now to help reduce unpaid balances.”

Even before COVID-19’s devastating financial impact, the United Way found that more than 400,000 low- and moderate-income Connecticut families were at risk of not being able to pay their utility bills. Now, residents who have never needed emergency energy assistance before are desperately seeking help. Already this fiscal year, Operation Fuel has seen a 20% increase in requests for help with electric, gas, oil, water, and other energy costs.

Since July 2020, residents have been able to apply for help online with Operation Fuel’s Home Energy Assistance Program, a 24/7 web-based portal that provided a safer alternative to in-person appointments during the pandemic. The online system also offers easier access for people who have mobility issues, limited transportation, child or elder care responsibilities, or jobs during typical business hours.

Click here to access the online portal.