GET HELP
Do You Need Help
Paying Utility Bills?
Operation Fuel provides emergency energy and utility assistance to households in Connecticut that are facing financial crisis.
Water Assistance Program
Operation Fuel is proud to partner with Aquarion Water Company, Connecticut Water Company, and the Metropolitan District Commission (MDC) to support water assistance programs year-round, or until funding has expired.
Aquarion Customer Voucher Program (CVP)
Aquarion customers may apply through Operation Fuel for up to $50 PREVENTION assistance or up to $250 INTERVENTION assistance on their water bill. To qualify, clients:
Must earn up to 75% State Median Income (SMI).
Demonstrate making at least 4 payments on the bill in the past year, have a past due bill, and provide income documentation for the past 4 weeks.
Submit application.
Aquarion Low-Income Rate Assistance Program (LIRAP)
Aquarion customers who earn 60% SMI or below may qualify.
Those eligible will receive a 15% discount on their total water bill.
Submit application.
Must earn up to 60% State Median Income (SMI).
Must submit current income, most recent bill, and payment history.
NOTE: Payment history must reflect at least 2 payments in the past year.
Clients who may not qualify based on these conditions are encouraged to reach out to CT Water. CT Water is committed to helping their struggling customers, regardless of circumstance.
MDC
The Metropolitan District
Hartford, Connecticut
MDC customers may apply through Operation Fuel to receive a grant for up to $400 on their water bill. To qualify, clients:
Must earn up to 75% State Median Income (SMI).
Submit the last 4 weeks of income for all adults in the household over 18, your most recent bill and payment history.
NOTE: Payment history must show 4 payments of 50% monthly charges within the previous 12 months.
Submit application.
Required Documentation for ALL Water Applications
All water assistance programs require proof of income eligibility. Operation Fuel assistance grants are not an entitlement to all Connecticut residents who fall within income guidelines.
All applications must include the following documents.
- ALL: Proof of Income: Documentation for adult household membersfor 4 weeks prior to application date.
- If currently employed, provide paystubs with name and date for 4 weeks.
- If not curently employed and receiving assistance (SSI, SDI) provide award letter with name and date.
- Adults without income documentation for the past 4 weeks may attest that by downloading the corresponding Operation Fuel form and including with your online application:
- Zero Income form (currently non income)
- Friends and Family form (if receiving financial support from friends and family)
- Self Employment form (if self-employed or working without formal paystubs)
- Utility: Current utility bill or shut off notice with a past due balance of 30 days or more. (Utility assistance applications)
- Utility: Payment history for the last 12 months showing minimum payments required (differs based on program).
Note: Operation Fuel will provide notice to clients via email or voicemail if an application is incomplete. If an incomplete application is still pending after 30 days, the applicant may be required to re-apply as the household circumstances may have changed.
Phone and Email Support
Please email applications@operationfuel.org with questions. Operation Fuel team members are available by phone at (860) 243-2345 during support hours, Monday through Friday from 9:00am to 12:00pm.