GET HELP
Do You Need Help
Paying Utility Bills?
Operation Fuel provides emergency energy and utility assistance to households in Connecticut that are facing financial crisis.
Program Season Updates:
Operation Fuel’s Water Application portal will open on 1/6/2025. Application dates for energy assistance will be announced in early January.
With Your Water Needs
CAN I APPLY FOR HELP WITH WATER RIGHT NOW?
ONLY AQUARION AND CT WATER COMPANY CUSTOMERS.
With Your Energy and Power Needs
CAN I APPLY FOR HELP WITH ELECTRIC, GAS, OR DELIVERABLE FUEL RIGHT NOW? NO!
Water Assistance
Aquarion Customer Voucher Program (CVP)
Aquarion customers may apply through Operation Fuel for up to $50 PREVENTION assistance or up to $250 INTERVENTION assistance on their water bill. To qualify, clients:
Must earn up to 75% State Median Income (SMI).
Demonstrate making at least 4 payments on the bill in the past year, have a past due bill, and provide income documentation for the past 4 weeks.
Submit application.
Aquarion Low-Income Rate Assistance Program (LIRAP)
Aquarion customers who earn 60% SMI or below may qualify.
Those eligible will receive a 15% discount on their total water bill.
Submit application.
Must earn up to 60% State Median Income (SMI).
Must submit current income, most recent bill, and payment history.
NOTE: Payment history must reflect at least 2 payments in the past year.
Clients who may not qualify based on these conditions are encouraged to reach out to CT Water. CT Water is committed to helping their struggling customers, regardless of circumstance.
Required Documentation for ALL Water Applications
All applications must include the following documents.
- ALL: Proof of Income: Documentation of all household members with the last 4 weeks of income. Adults without income documentation for the past 4 weeks may attest to that by completing the Zero Income, Friends and Family, or Self Employment forms.
- Utility: Current utility bill or shut off notice with a past due balance of 30 days or more. (Utility assistance applications)
- Utility: Current payment history. Please access Eversource, UI, SCG, CNG web portals for account history. If you need access to the web portal for a utility account asssistance, please contact the utility company directly.
Note: Operation Fuel will provide notice to clients via email or voicemail if an application is incomplete. If an incomplete application is still pending after 30 days, the applicant may be required to re-apply as the household circumstances may have changed.
Energy Assistance applications are currently closed.
Phone and Email Support
Please email applications@operationfuel.org with additional questions. If you prefer, you can call 860-243-2345 during our support hours:
Mon: 9am to 12pm
Tues: 9am to 12pm
Wed: 9am to 12pm
Thur: 9am to 12pm
Fri: 9am to 12pm
An Operation Fuel energy grant is not an entitlement to all Connecticut residents who fall within income guidelines.
2-1-1 operates 24-hours-a-day, every day of the year, and TDD access is available
If you have questions, please email us at applications@operationfuel.org or call (860) 243-2345.
Operation Fuel serves households whose income does not exceed 75% of the State Median Income Guidelines, which include, but are not limited to, the elderly, disabled, working families, or individuals facing a financial crisis.
Vendor and Fuel Bank Assistance
Vendors and Fuel Banks who need assistance please click here.