An Update from United Illuminating on Power Restoration

United Illuminating has completed its damage assessment following Tropical Storm Isaias and said it expects to have a majority of those customers still without power restored by the end of Saturday, August 8. Get full details from UI online here.

Here is a Tropical Storm Isaias update from United Illuminating (Friday, Aug. 7) 

Level 3 Event:  Tropical Storm Isaias brought a great amount of damage to UI’s 17-town service territory.  We planned for a Level 3 event (between 90,000 and 150,000 customers out that includes a 5-7 day restoration goal).

Restoration Update: Since the storm began, UI and contractor crews have restored more than 70,000 customers (from a initial high of 123,000).

As of 11 a.m., there are 52,031 customers without power (2,242 different outage events) – that is 15.4% of our customer base. 

TODAY IS A RESTORATION DAY: There are over 300 (up from 200 yesterday with the addition of out-of state crews) two-man crews “safely” working restoration in our 17 towns, tackling the customer outages and priority locations that are set by the municipalities.

As said yesterday, we expect most of our customers to have power back by midnight, Saturday, August 8.  However, all of the customers (especially the outages that are very small, i.e., 1 or 2 customers) should be back by midnight, Monday, August 10.

Thank you for your patience and willingness to help your constituents with information.

MUNICIPAL LIAISON:  Every UI service territory town (with exception of Ansonia) has its Emergency Operations Center open, and each has a virtual UI liaison with direct access to the UI Storm Center.

If you have specific questions, regarding outage locations in your town, it is best to go through your town’s Emergency Operations Center as there is easier access to crew information, etc.


Always report any downed wires to UI at 800.722.5584 (800.CALLUI).  

UI reminds customers to stay far away from downed wires, which can be live and dangerous even if they show no signs of being energized. Customers are advised to keep kids and pets inside, and never drive over a downed wire.

Report an Outage: To report an outage, visit or call 800.722.5584 (800.7.CALL.UI).

Customers can also report outages using the company’s new mobile app, available from the Apple Store and Google Play.

Or, they can report outages via UI’s mobile alerts system: text “OUT” to 839-884 (TEXT-UI). Registration is required.

Outage Alerts: Sign up for free Outage Alerts at to be notified by text, email or phone when you lose service and for restoration updates. Or, sign up for free text alerts by texting “REG” to 839-884 (TEXT-UI).

Visit UI online at