PURA Extends COVID-19 Payment Program Enrollment Date

Connecticut’s Public Utilities Regulatory Authority (PURA) today issued a ruling about shutoff moratoriums.

  • PURA determined that utility companies are not sufficiently informing customers of their rights under the shutoff moratorium.
  • PURA has extended the enrollment period for the COVID-19 Payment Program for non-residential customers through November 1, 2020.
  • PURA also confirms that the enrollment period for the COVID-19 Payment Program for residential customers is similarly through November 1, 2020. In addition to that, they extended the COVID payment plans, and ordered the Utilities, to share PURA written press releases through their earned media channels and email the text to every customer they have an email for (press release attached).


Important Dates:

  • The shutoff moratorium for non-hardship residential customers is scheduled to conclude on September 30, 2020.
  • Enrollment for the COVID-19 Payment Program for non-residential and residential customers is open until November 1, 2020.

COVID-19 Payment Plans:

  • Are available to any customer requesting financial assistance, without demonstrating financial need;
  • Require no initial or down payment;
  • Can be up to twenty-four (24) months in length;
  • Waive any fees or interest in the calculation of the monthly payment amount;
  • Facilitate the repayment of the past due balances in addition to the customer’s current monthly bill.
  • Any customer enrolled in a COVID-19 Payment Program who is current with their payment terms cannot be disconnected even once the Shut-off Moratoriums have concluded.


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